Refund policy

Refund Policy

At Isaza Collection, customer satisfaction is important to us.

Returns:
Items may be returned within 14 days of delivery if they are unused, unopened, and in their original condition and packaging.

Non-Returnable Items:
For hygiene and safety reasons, opened fragrances and used products cannot be returned.

Damaged or Incorrect Orders:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photos of the issue.

Refunds:
Approved refunds will be processed back to the original payment method within 5–10 business days.

Please contact us through our Contact page with any return requests.